🦆 Responsible Gaming at ReelDuck
At ReelDuck Casino, we believe gaming should be entertaining and controlled. This page outlines the tools and resources available to help you maintain a healthy relationship with online gaming.
🛡️ Your Control Tools
Deposit Limits
Set daily, weekly, or monthly deposit caps to control your spending.
- ▸ Daily limits: €10 to €1,000
- ▸ Weekly limits: €50 to €5,000
- ▸ Monthly limits: €100 to €20,000
- ▸ Changes take 24 hours to apply
Loss Limits
Cap your potential losses over specific time periods.
- ▸ Set maximum loss thresholds
- ▸ Automatically blocks play when reached
- ▸ Adjustable for daily/weekly/monthly
- ▸ Resets automatically per cycle
Session Reminders
Get notified about how long you have been playing.
- ▸ Pop-up alerts every 30, 60, or 90 minutes
- ▸ Displays current session duration
- ▸ Shows wins and losses in session
- ▸ Optional auto-logout feature
Cooling-Off Periods
Take a short break from gaming with temporary account suspension.
- ▸ Available: 24 hours, 7 days, 30 days
- ▸ Account locked during period
- ▸ Cannot be reversed once activated
- ▸ Automatic reactivation after period
🚫 Self-Exclusion
For players who need a long-term break, self-exclusion permanently closes your account for a minimum of 6 months up to lifetime exclusion.
Duration Options
6 months, 1 year, 3 years, 5 years, or permanent
Account Status
Fully blocked with no access to funds or bonuses
Irreversible
Cannot be undone during the exclusion period
⚠️ Recognizing Problematic Behavior
Problem gaming can affect anyone. If you recognize any of these warning signs in yourself or someone you know, it may be time to seek help.
Financial Warning Signs
✗ Spending more money than you can afford to lose
✗ Borrowing money to fund gaming activities
✗ Chasing losses by playing more to win back money
✗ Neglecting bills or financial responsibilities
Behavioral Warning Signs
✗ Playing for longer than intended regularly
✗ Feeling restless or irritable when not playing
✗ Hiding gaming activity from family and friends
✗ Gaming to escape stress or negative emotions
🤝 Professional Help & Support
You are not alone. These organizations provide free, confidential support to individuals affected by problem gaming.
BeGambleAware
UK-based support and resources
www.begambleaware.org
GamCare
Free helpline and counseling
0808 8020 133
Gamblers Anonymous
International peer support groups
www.gamblersanonymous.org
National Council on Problem Gambling
US helpline and chat support
1-800-522-4700
Responsible Gambling Council
Canadian resources and programs
www.responsiblegambling.org
Gambling Therapy
Global online support community
www.gamblingtherapy.org
ReelDuck Support Team
Our support team is available 24/7 to assist you with activating any responsible gaming tool or discussing your concerns. Contact us at support@reel-duck.com or via live chat.
❓ Frequently Asked Questions
How do I activate deposit or loss limits?
To activate any limit:
- Log in to your ReelDuck account
- Navigate to Account Settings → Responsible Gaming
- Select the limit type you want to set
- Enter your desired amount and time period
- Confirm your choice (changes take 24 hours to activate)
Decreasing limits applies immediately. Increasing limits requires a 24-hour waiting period.
Can I reverse a cooling-off period or self-exclusion?
Cooling-off periods: No. Once activated, a cooling-off period cannot be reversed. Your account will automatically reactivate after the chosen period ends.
Self-exclusion: No. Self-exclusion is permanent for the duration you select and cannot be undone. This ensures you have time to address any issues without temptation.
What happens to my account balance during exclusion?
Your account balance remains safe during cooling-off periods and self-exclusion. You can request a withdrawal of your remaining balance at any time by contacting support at support@reel-duck.com.
Withdrawals are processed normally according to our standard timeframes. Any active bonuses will be forfeited upon account closure or exclusion.
How do I permanently close my account?
To permanently close your account:
- Contact our support team via email at support@reel-duck.com or live chat
- Request permanent account closure and confirm your identity
- Withdraw any remaining balance before closure
- Confirm your decision in writing
We recommend selecting a self-exclusion period first, which allows time to reconsider before making a permanent decision.
Take Control Today
Gaming should always be fun and within your means. If you need assistance setting up any responsible gaming tools, our team is here to help.
Manage Your Settings